Frequently Asked Questions

Our showrooms are located in Saint Petersburg and Moscow. Production is located in Saint Petersburg.

Moscow contacts: https://www.stavros.ru/contacts_all/?tab=msk

Contacts of Saint Petersburg: https://www.stavros.ru/contacts_all/?tab=spb

• Send request by email [email protected]
• Write to us at Telegram
• Write to us at WhatsApp
• Order by phone +7 (800) 555-46-75
• Visit our showroom in Saint Petersburg and Moscow

Yes, we ship orders throughout Russia and to CIS countries.

We cooperate with transportation companies such as СДЭК and DPD.

You can also arrange pickup of your order through any convenient transportation company for you.

Delivery cost depends on the size, weight of the item, and delivery address.

When placing an order, the delivery cost is calculated automatically and displayed as a separate line on our website.

Prices and availability of items on the website are always current. Data is updated daily.

Note: items in stock are stored on the warehouse in unpolished form and shipped within 3 working days.

If the item is not in stock, average production time: 5–10 working days.

This is the quality of polishing of the items.

Standard — machine polishing, at a more attractive price.

Prestige — detailed hand polishing, items do not require further work.

More details: https://www.stavros.ru/information/kachestvo/

This is the type of veneer of the items.

Under enamel: produced by gluing wooden laminates without color and texture matching. Contrast tonal and textural differences are noticeable. This blank should be chosen if the item is intended for opaque coating.

Under tinting: produced by gluing wooden laminates with color and texture matching. Tonal and textural differences may occur. This blank should be chosen if the item is intended for semi-transparent finish.

More details: https://www.stavros.ru/information/kachestvo/

Beech — dense, non-porous wood, most often used for items covered with enamel.

Oak — dense, porous wood with clearly visible natural grain. Due to its strength and decorative properties, it is often used in items with semi-transparent coating, highlighting the wood pattern.

Custom-made, if non-standard items are required, we can produce products from other types of wood, including blanks provided by the customer, manufactured according to our technical specifications.

All our furniture legs can withstand a vertical load of at least 100 kg.

Average production time for custom-made items: 5–10 working days.

Most items are stored on the warehouse in unpolished form. We need time to polish and pack orders.

Yes, we manufacture non-standard items according to individual projects, but we only accept orders with a minimum quantity.

We can manufacture items of the desired size, but we only work with bulk orders. For details, please consult the sales department manager.

Yes, some of our products can be used outdoors. For example, polyurethane items, as well as carved door casings made of pine.

Other items are produced to order using PUR glue, if minimum quantity is available. No warranty is provided for such products, as outdoor conditions are considered aggressive.

Yes, we paint items when ordering products for a total amount of 150,000 rubles or more.

1. Dust removal. After sanding, the surface must be dusted.
2. Priming. Apply primer in an even layer.
3. Matting. After the primer has fully dried, the surface should be matted (lightly sanded for better adhesion).
4. Finish coating. Apply finish coating: lacquer or enamel, in 2 layers, with interlayer drying.

More details: https://www.stavros.ru/information/sovety/

Apply adhesive to the decor. Press it onto the surface and hold briefly. Then, lift the decor from the surface and leave it open for 3–5 minutes. Firmly press the decor onto the surface and hold for 5–10 seconds.

More details: https://www.stavros.ru/information/sovety/

Ideally, you should prepare a design project before placing an order.

You can do this yourself by downloading drawings of our products from our website, or you can order a project from us.

If the number of decorative elements and fittings is small, our company's manager can assist you with selection.

Unfortunately, this service is not provided.

The packaging method depends on the type of items, but in each case, we ensure sufficient protection for safe transportation.

We most often use corrugated cardboard and stretch film. Fragile items are additionally secured on a rigid base to prevent damage during transport.

We ship all items starting from 1 piece.

Room measurements and item installation can be performed by our partners — carpentry companies represented in most regions of Russia.